FREQUENTLY ASKED QUESTIONS
Everything you need to know
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find an answer, please get in touch with us and we will get back to you as soon as possible.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, Discover, American Express and PayPal.
We offer buy now, pay later with Sezzle.
Project Due Dates four months out or more are eligible for monthly payment plans.
WHAT IS THE RETURN POLICY?
No Refunds, No Returns, No Exchanges
I SAW SOMETHING ON YOUR INSTAGRAM, BUT I DON'T SEE IT FOR SALE ON THE SITE?
Most pieces are one-of-a-kind! Curated for the client, ordered, sized/altered and then customized. If you are interested in a similar look send a screenshot of the look to our email (email@example.com) or direct message us on Instagram @thefridaycandy.
WHAT IF A RHINESTONE COMES OFF?
We include a bag of extra crystals with all custom orders.
If a rhinestone comes off, we suggest using a glue like gemtac to repair.
Send your custom piece back to us to get the missing rhinestones replaced.
The first "Rhinestone Rejuvenation' is complimentary (client must pay for shipping fees to & from).
DO YOU SHIP OVERSEAS?
Yes! Currently the site is updated for Canadian customers.
Please let us know where we would be sending to so we can update the site accordingly. Orders to some countries may be subject to import fees/duties and taxes when delivery takes place - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by The Friday Candy. Please Understand before we process your order you must cover any additional fees to complete the send (based on the weight of package).
HOW CAN I SHIP YOU MY ITEM?
All personal items must be laundered or new with tags. Any Lingerie items must brand new with tags.
Please mail your items to us with tracking and insurance. Update us with tracking information as soon as you can.
The Friday Candy is not responsible for items lost or damaged during transit,
so please make sure to insure your items.
WHERE ARE YOU LOCATED?
We are based in Maryland, USA.
Currently on Online Only Shopping Experience
All purchases require consultation to ensure full understanding of customization.
DO YOU HAVE ANY NEW CLIENTS DISCOUNTS?
First time shopping with us, please use discount code: LOYALTY
Tap in with social media influencers for shopping codes up to 40% off per purchase